Customer Service Agent

Job Summary

Handling inbound and outbound calls in a fast-paced environment, the full-time remote Customer Service Agent will provide outstanding service and education to patients regarding PAP therapy while managing sales orders and addressing customer needs.

Key responsibilities

• Manage a high volume of calls, ensuring patient inquiries are addressed efficiently
• Educate patients on the importance of timely supply changes and assist with scheduling
• Create and confirm sales orders, ensuring accuracy of items and patient information

Required qualifications

• Two years of customer service experience
• Strong computer skills with the ability to navigate multiple software platforms
• Ability to multi-task effectively in a fast-paced environment
• Self-motivated and able to work independently
• Dedicated home office space with high-speed internet access