Customer Service Agent
Job Summary
Working remotely, the part-time Customer Service Agent will manage inbound calls from Veterans regarding their VA Medical Disability Examination appointments, ensuring accurate scheduling and providing program-related assistance during an 8-hour shift from 4 AM PST to 10 PM PST, Monday through Saturday.
Key Responsibilities
- Answer inbound calls in a courteous and professional manner, adhering to established guidelines
- Schedule and reschedule appointments for C&P exams, confirming necessary details with callers
- Provide support related to the program process and assist with navigation of the Veteran-facing portal
Required Qualifications
- High school diploma or GED required; Associate's degree preferred
- 2-3 years of customer service experience, preferably in a contact center environment
- Fluency in English, with clear and professional verbal communication skills
- Proficiency in Microsoft Office Teams and Outlook
- Basic computer literacy and troubleshooting skills for common technical issues
Complete Job Description
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