Customer Service Agent

Job Summary

Supporting Contact Center Operations, the full-time remote Customer Service Agent will address member and provider inquiries, resolve complaints, and ensure an exceptional customer experience across all Lines of Business.

Key responsibilities

• Provide high-quality customer service regarding eligibility, benefits, claims, and product questions through various communication channels
• Meet or exceed performance KPIs while adhering to established policies and procedures for timely issue resolution
• Build sustainable relationships with customers and de-escalate upset situations by initiating investigations and recommending solutions

Required qualifications

• High School Diploma or GED from an accredited institution
• Prior experience in a customer service environment
• Experience in cross-functional projects related to customer interaction
• Proficient in Microsoft Office Suite applications, including Excel, Word, and Outlook
• Ability to work a flexible schedule, including late shifts, weekends, and holidays