Customer Service Agent
Job Summary
Seeking motivated individuals, the full-time Customer Service Agent will manage inbound and outbound customer service inquiries, assist with sales projects, and ensure customer satisfaction while working in a professional office environment.
Key Responsibilities:
- Handle inbound and outbound contacts in a courteous and professional manner
- Ensure first call resolution through effective problem-solving and call handling
- Accurately document and process customer claims while coordinating with other departments as needed
Required Qualifications:
- Must be 18 years of age or older
- High school diploma or equivalent
- Ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite and Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
Complete Job Description
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