Customer Service Agent
Job Summary
Seeking motivated individuals, the full-time Customer Service Agent will manage inbound and outbound customer inquiries, assist with service questions, and up-sell products while working remotely.
Key Responsibilities:
- Handle inbound and outbound contacts in a courteous and professional manner
- Ensure first call resolution through effective problem solving and call handling
- Accurately document and process customer claims in appropriate systems
Required Qualifications:
- Must be 18 years of age or older
- High school diploma or equivalent
- Ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite and Windows operating system
- Highly reliable with a strong focus on customer service orientation
Complete Job Description
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