Customer Service Agent

Job Summary

Passionate about equine health, the full-time hourly Customer Service Agent will engage with customers remotely through phone, chat, and text, providing tailored recommendations and support for supplement subscriptions and equestrian needs while promoting brand loyalty.

Key responsibilities

• Engage with customers to provide thoughtful recommendations and support for their equestrian needs
• Promote sales of SmartPaks and other products by leveraging deep product knowledge
• Maintain exemplary customer service and manage customer accounts effectively

Required qualifications

• 5+ years of hands-on equine experience
• Equine-focused degrees preferred
• Strong technological skills with proficiency in Microsoft Office
• Ability to work independently in a remote environment
• Customer service experience preferred, with a background in telephone or retail settings a plus