Customer Service Agent

Job Summary

As a vital contributor to customer satisfaction, the full-time remote Customer Service Agent will provide empathetic phone support, manage escalated calls, and assist customers through email and EMR messaging while maintaining high standards of service quality.

Key responsibilities

• Serve as the primary point of contact for customers over the phone, delivering timely and accurate support
• Manage escalated calls professionally, de-escalating issues and driving them to resolution
• Collaborate with team members to resolve complex customer issues and meet service performance goals

Required qualifications

• 2+ years of customer service experience, preferably in a phone-heavy or healthcare environment
• 2+ years of experience working from home in a distraction-free environment
• High school diploma or equivalent; related degree is a plus
• Exceptional customer service skills, particularly under pressure
• Ability to work non-standard hours, including weekends and holidays