Customer Service Agent

Job Summary

Responding to guest inquiries via phone and email, the full-time Customer Service Agent will conduct research to resolve concerns while working on-site initially and transitioning to a hybrid schedule after 90 days.

Key responsibilities

• Respond to phone calls, emails, and additional guest inquiries
• Conduct in-depth research to resolve guest concerns
• Meet or exceed performance goals in a fast-paced environment

Required qualifications

• High school diploma or equivalent
• 1+ year of customer service experience
• Proven track record of meeting performance goals
• Strong multitasking skills with proficiency in multiple PC applications
• Ability to thrive in a fast-paced environment