Customer Service Agent with Clearance

Job Summary

Providing exceptional customer support, the full-time Customer Service Agent with Clearance will handle inbound and outbound calls, assist customers with inquiries, and document interactions while working remotely and adhering to established protocols.

Key responsibilities

• Answer customer inquiries with professional courtesy and provide exceptional service based on client-specific instructions
• Document customer inquiries and verify information, making necessary corrections and updates
• Utilize statistical data to improve performance and conduct outbound calls for client-specific surveys

Required qualifications

• High School Diploma or GED
• Must be a US Citizen and able to obtain and maintain required government clearance
• Prior call center or customer service experience is highly desired
• Ability to pass a background investigation and drug screen
• Must meet specific internet speed requirements for remote work