Customer Service Analyst

Job Summary

A company is looking for a Customer Service Analyst (Tier 1) to provide high-quality support to its user community.

Key Responsibilities:

• Provide administrative and technical support for the CMS Technical Help Desk
• Resolve incoming support requests and inquiries from customers through various communication mediums
• Track incoming support requests using a CMS approved tool and notify customers of system status

Required Qualifications:

• Ability to obtain a U.S. Federal Position of Trust clearance designation
• Must reside in the U.S. and have lived there for 3 of the last 5 years
• Bachelor's Degree or 2 years of equivalent experience in a related field
• One or more years of proven experience in an IT service desk and customer service environment
• Previous experience working on a Federal Service Desk project is preferred