Customer Service Analyst

Job Summary

A company is looking for a Department Support Specialist.

Key Responsibilities

• Manage and resolve escalated customer service cases (Tier 2) primarily related to billing and account issues
• Work within Salesforce to document, track, and resolve cases accurately and timely
• Act as an intermediary between customers, internal business teams, and external utility partners as needed

Required Qualifications

• Strong background in customer service, preferably in an escalations or Tier 2 support role
• Experience working with case management systems, ideally Salesforce
• Ability to work independently in a remote environment
• Strong time management and organizational skills
• No specific degree or minimum years of experience required; relevant hands-on experience is preferred