Customer Service Appraisal Manager

Job Summary

Managing appraisal orders from intake through payment processing, the full-time Customer Service Appraisal Manager will ensure efficiency and exceptional client service while serving as the primary point of contact for lender clients and appraiser partners in a remote work environment.

Key responsibilities

• Manage assigned appraisal pipelines, ensuring timely order setup and milestone tracking
• Coordinate payment processing and resolve any payment-related issues professionally
• Serve as the primary liaison for communication between lender clients, borrowers, and appraisers

Required qualifications

• 2+ years of experience in appraisal management, customer service, or operations
• Strong knowledge of real estate and appraisal terminology preferred
• Experience managing high-volume workflows and client communications
• Familiarity with dashboards, reporting tools, and operational systems
• Prior mortgage, lending, or real estate experience preferred