Customer Service Assistant (PCD)
Job Summary
Supporting operational and administrative routines within the Grid Automation technical assistance area, the full-time Customer Service Assistant (PCD) will manage calls, requests, and occurrences while ensuring effective communication between clients and internal teams in a remote environment.
Key responsibilities
- Receive, register, and track calls and requests in internal systems
- Direct demands to responsible teams according to defined workflows
- Support the tracking of materials, equipment, and documents necessary for assistance
Required qualifications
- High school diploma; ongoing higher education in Administration, Logistics, Electronics, or related fields is a plus
- Previous experience in administrative routines or customer service
- Proficiency in Microsoft Office
- Basic English and Spanish language skills
Complete Job Description
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