Customer Service Associate

Job Summary

A company is looking for a Customer Service Associate who will manage customer relationships and operational tasks.

Key Responsibilities

• Act as the primary operational contact for assigned customers, ensuring accuracy and follow-through
• Translate customer demand into actionable requirements for Sales, Production, and Supply Chain
• Manage orders from entry to delivery using ERP and CRM systems while addressing potential issues proactively

Required Qualifications

• High School diploma or GED required; equivalent experience considered
• Bachelor's degree preferred
• Experience supporting OEM or distribution customers
• Strong working knowledge of SAP
• Experience with Salesforce.com and/or Microsoft Dynamics