Customer Service Associate

Job Summary

A company is looking for a Customer Service Associate for their Customer Service Center.

Key Responsibilities

• Respond to and resolve inbound customer requests related to bank products and services
• Provide customer service via various communication channels (phone, chat, and email)
• Maintain knowledge of banking services and consistently meet performance metrics

Required Qualifications

• High school diploma or GED required
• Minimum of one year of customer service experience required; banking experience preferred
• Previous contact center and sales experience preferred
• Ability to use Microsoft Office products and operate standard office equipment
• Strong organizational, time management, and multitasking skills