Customer Service Associate

Job Summary

A company is looking for an Associate, Customer Service.

Key Responsibilities

• Process incoming customer inquiries for the shopping app
• Handle escalated customer issues and ensure high satisfaction levels
• Collaborate with internal departments to resolve escalations

Required Qualifications

• High School Diploma, GED, or equivalent certification
• At least 1 year of Customer Service Support Experience
• Bachelor's degree or military experience preferred
• 2+ years of experience in Customer Service preferred
• 2+ years of experience using Zendesk preferred