Customer Service Associate

Job Summary

A company is looking for a Customer Service Associate III.

Key Responsibilities

• Handle moderate to complex inquiries regarding policies and billing from customers
• Input and track information in appropriate databases while ensuring accuracy in processing policy changes
• Provide clear explanations of customer documentation and facilitate first call resolution for customer satisfaction

Required Qualifications

• High School Diploma or GED (Preferred)
• 0-2 years of experience in a customer service role (Preferred)
• Working knowledge of insurance policies and related processes
• Ability to listen actively and demonstrate empathy towards customers
• Equivalent combination of education and experience may be considered in lieu of formal education