Customer Service Associate

Job Summary

A company is looking for a Customer Service Associate III.

Key Responsibilities

• Handle moderate to complex inquiries regarding policies and billing from customers
• Input and track information in appropriate databases
• Respond to marketing-related inquiries and explain customer documentation clearly

Required Qualifications

• Experience in a call center environment
• Ability to manage inbound/outbound calls and other communication sources
• Familiarity with insurance policies and billing processes
• Strong organizational skills for tracking customer requests
• Willingness to stay updated on new marketing campaigns