Customer Service Associate

Job Summary

A company is looking for a Customer Service Associate for its Customer Service Center.

Key Responsibilities

• Respond to and resolve customer requests related to bank products and services
• Build and maintain customer relationships while ensuring professional support
• Collaborate with other departments to resolve customer issues and improve processes

Required Qualifications, Training, and Education

• High school diploma or GED required
• Minimum of one year of customer service experience required; banking experience preferred
• Previous contact center and sales experience preferred
• Ability to work a flexible schedule, including weekends and holidays
• Proficient in using Microsoft Office products and standard office equipment