Customer Service Associate

Job Summary

A company is looking for a Customer Service Associate for its Customer Service Center.

Key Responsibilities

• Respond to and resolve customer requests related to bank products and services
• Build and retain customer relationships while ensuring professional and courteous support
• Collaborate with other departments to resolve customer issues and improve processes

Required Qualifications, Training, and Education

• High school diploma or GED required
• Minimum of one year of customer service experience required; banking or financial institution experience preferred
• Previous contact center experience preferred
• Previous sales experience preferred
• Ability to work a flexible schedule, including evenings and weekends