Customer Service Associate

Job Summary

A company is looking for a Customer Service Associate to provide end-to-end support for customer inquiries and concerns.

Key Responsibilities

• Answer incoming service requests and serve as the point of contact for escalated customer inquiries
• Dispatch service requests and verify accuracy of company systems and databases
• Assist in training new hires and analyze data to identify and solve complex problems

Required Qualifications

• High School Diploma or GED with 3-4 years of job-related experience
• Comprehensive understanding of processes and systems within the job function
• In-depth knowledge of Microsoft Office products
• Advanced math skills for calculations such as percentages and discounts
• Must be authorized to work in the United States without visa sponsorship