Customer Service Associate

Job Summary

A company is looking for a Member Services Client Service Associate I.

Key Responsibilities

• Provide exceptional service to retain existing accountholders through phone and email
• Research and resolve customer inquiries using multiple systems and internal resources
• Process customer requests and communicate changes in operational policies and procedures

Required Qualifications

• High School Diploma or GED required
• 0-2 years of direct customer service experience, preferably in a call center
• Ability to work any shift, including nights and weekends
• Completion of 2-3 week classroom training
• Proficiency in using computers and various software applications