Customer Service Associate

Job Summary

A company is looking for a Customer Service Representative to provide support and guidance to members regarding their healthcare benefits.

Key Responsibilities

• Deliver exceptional member support via phone, chat, and email
• Educate members on their healthcare benefits and help them access quality care
• Handle complex conversations with professionalism and deescalate member issues

Required Qualifications

• Minimum 2 years of call center/customer service experience
• Healthcare experience preferred
• Technical proficiency with customer service platforms, such as Zendesk
• A desire to work in a rapidly evolving startup environment
• Openness to feedback and a commitment to continuous improvement