Customer Service Associate

Job Summary

A company is looking for a Customer Service Associate.

Key Responsibilities

• Respond to inbound telephone inquiries in a Claims Contact Center
• Initiate auto and homeowner claims by obtaining preliminary loss information
• Provide customers with explanations of the claims process and document interactions accurately

Required Qualifications

• High School diploma or equivalent is required
• Customer service experience is highly preferred
• Technically proficient, able to navigate multiple systems simultaneously
• Typing speed of at least 30 WPM with 90% accuracy
• Remote contact center experience is a plus, but not required