Customer Service Associate

Job Summary

A company is looking for a Customer Service Associate to manage inbound and outbound calls and assist borrowers with loan inquiries.

Key Responsibilities

• Manage large volumes of inbound and outbound calls while providing solutions to customer inquiries
• Maintain accurate records of conversations and follow up on customer requests
• Process ACH payments and assist customers with loan servicing questions and website registration

Required Qualifications, Training and Education

• High school diploma (or equivalent) required
• Previous experience in mortgage loan servicing desired
• Minimum of 1-year previous customer service experience required
• Ability to handle sensitive confidential information
• Experience with email, MS Word, and MSP