Customer Service Associate

Job Summary

A company is looking for a Customer Service Associate to support students, faculty, and staff in a remote setting.

Key Responsibilities

• Support customers via voice and chat using Amazon Connect
• Resolve customer issues and document interactions accurately
• Collaborate with teammates and participate in ongoing training

Required Qualifications

• High school diploma or equivalent
• Must be at least 18 years old
• Stable employment history and ability to work full-time (40 hours per week)
• Quiet, distraction-free home workspace with a reliable internet connection
• Comfortable using web browsers and able to type at least 25 WPM