Customer Service Associate

Job Summary

A company is looking for a Customer Service Associate to join their dynamic team.

Key Responsibilities

• Process customer transactions including enrollments, beneficiary changes, and demographic updates while meeting turnaround time standards
• Maintain performance standards for accuracy, quality, and timeliness across transactions
• Serve as a resource for issue resolution and collaborate cross-functionally to enhance customer experience

Required Qualifications

• Bachelor's degree or equivalent work experience
• Knowledge of Group Insurance and/or related industry products preferred
• Strong organizational and prioritization skills in a high-volume environment
• Proficiency in Microsoft Office, particularly Excel
• Demonstrated commitment to continuous learning and process improvement