Customer Service Associate

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Provide assistance to Medicaid Providers and/or Clients regarding eligibility and medical claims status
• Document all encounters in online logs and respond to phone inquiries promptly and courteously
• Meet individual performance standards and assist with problem resolution as needed

Required Qualifications

• Minimum of 6 months of customer service experience
• Six months of Medicaid experience preferred
• Experience with Microsoft Office
• Ability to work in a team-oriented environment
• Desire to work in an information systems environment