Customer Service Associate

Job Summary

A company is looking for a Customer Service Associate to handle inquiries related to life insurance products for service members, veterans, and their families.

Key Responsibilities

• Provide information to policyholders and respond to customer inquiries
• Document and investigate complaints while resolving issues independently
• Utilize a computerized system for tracking and managing customer interactions

Required Qualifications

• 1-3 years of customer service experience and transaction processing experience
• College degree or equivalent business/military experience preferred
• Proficiency with keyboard and window-based applications
• Ability to learn and retain technical information quickly
• Dependability and reliability in attendance and performance