Customer Service Associate

Job Summary

A company is looking for a Customer Service Associate Representative to provide support to participants, clients, and providers regarding health benefits and claims.

Key Responsibilities

• Answer inquiries from plan participants, group contacts, and providers regarding benefits and claims
• Document interactions and maintain accurate records of conversations in Chronolog
• Assist team members and support claim information research as needed

Required Qualifications

• High school diploma or GED required
• Basic computer and customer service experience
• Minimum typing speed of 45 wpm
• Ability to read and interpret benefit plans and insurance documents
• Commitment to privacy and confidentiality standards