Customer Service Associate

Job Summary

A company is looking for a Customer Service Associate to serve as a primary point of contact for healthcare providers.

Key Responsibilities

• Serve as the initial point of contact for provider inquiries, ensuring timely and empathetic resolutions
• Research and resolve complex issues related to bill review, payment status, and claims processing
• Document interactions and maintain compliance with regulatory standards while supporting continuous improvement initiatives

Required Qualifications

• Minimum 1 year of experience in a high-volume contact center within a healthcare or medical billing environment
• Proven ability to independently resolve complex inquiries and escalate issues as needed
• Experience collaborating cross-functionally with internal departments to address multi-layered issues
• Proficiency in Microsoft Office Suite and CRM platforms
• Commitment to compliance standards, including HIPAA and SOC2 requirements