Customer Service Associate

Job Summary

A company is looking for a Customer Service Associate Representative to provide support to participants, clients, and providers regarding health benefits and claims.

Key Responsibilities

• Answer inquiries from plan participants, group contacts, and providers about benefits and claims
• Document interactions and maintain accurate records of calls and claims
• Assist team members and support clients with their health benefit questions

Required Qualifications

• High school diploma or GED required
• Basic computer and customer service experience
• Proficiency with PC tools including Windows, Word, and Adobe Acrobat
• Minimum typing speed of 45 wpm
• Ability to read and interpret benefit plans and insurance documents