Customer Service Associate

Job Summary

A company is looking for a Customer Service Associate to handle requests and provide excellent customer service.

Key Responsibilities

• Receive and evaluate requests through various channels and determine appropriate actions
• Monitor facility controls and alarms, ensuring proper communication for resolution
• Facilitate key sign-out/in, distribution of access cards, and perform follow-up actions on service requests

Required Qualifications

• One year of experience in customer service or communications
• Six months of experience operating a computer and related peripheral equipment
• Three months of experience in information research and analysis