Customer Service Associate

Job Summary

A company is looking for a Customer Service Associate for an Incoming Call Center.

Key Responsibilities

• Answer and resolve inbound inquiries related to patient account statements and billing issues
• Analyze patient issues by collecting data and conducting research to provide appropriate solutions
• Communicate professionally with patients and other stakeholders while documenting all interactions accurately

Required Qualifications, Training, and Education

• High school education required; two-year college degree preferred
• Minimum of three years of direct customer service or call center experience preferred
• Healthcare background in medical billing, collections, or insurance claims processing is highly preferred
• Experience with Maestro Care system preferred
• Analytical skills and strong organizational abilities are essential