Customer Service Associate

Job Summary

A company is looking for a Customer Service Associate to serve as a primary point of contact for healthcare providers.

Key Responsibilities

• Serve as the initial point of contact for provider inquiries, ensuring timely and empathetic resolutions
• Research and resolve complex issues related to bill review, payment status, and claims processing
• Document interactions and maintain compliance with regulatory standards while supporting continuous improvement initiatives

Required Qualifications

• 1+ year of experience in a high-volume healthcare or medical billing contact center; knowledge of medical terminology preferred
• Ability to independently resolve complex inquiries with a focus on first-call resolution
• Proven de-escalation skills with professionalism and empathy
• Strong problem-solving skills and ability to navigate multiple systems effectively
• Proficient with Microsoft Office and CRM/contact center systems