Customer Service Associate

Job Summary

A company is looking for a Customer Service Associate to join their team.

Key Responsibilities:

• Receive inbound calls from internal and external customers
• Provide accurate product, service, or policy information to customers
• Assist customers with service/billing issues and collaborate with market employees for a smooth customer experience

Required Qualifications:

• High School Diploma or equivalent is required
• 1 year of retail or Call Center experience is preferred
• Basic proficiency in MS Office Suite and CRM tools
• Personable and professional phone demeanor
• Ability to multi-task and navigate multiple screens