Customer Service Associate

Job Summary

Providing essential support to participants and clients, the full-time Customer Service Associate will manage inquiries related to group health benefits and claims payments while working remotely.

Key responsibilities

• Answer telephone calls and provide clear, accurate responses regarding benefits and claims
• Document interactions in Chronolog and assist team members as needed
• Research claims and support clients with questions about their health benefit plans

Required qualifications

• High school diploma or GED required
• Basic computer and customer service experience
• Proficiency with PC tools including Windows, Word, and Adobe Acrobat
• Minimum typing speed of 45 wpm
• Ability to read and interpret benefit plans and insurance documents