Customer Service Associate

Job Summary

Proactively engaging with patients, the full-time remote Customer Service Associate (Patient Outreach) will conduct outreach via phone and email, strengthen patient relationships, and support retention initiatives while working Monday to Friday from 8:00 AM to 5:00 PM.

Key responsibilities

• Conduct outbound calls to patients in a professional and empathetic manner
• Build and maintain positive relationships with patients
• Support patient retention initiatives through proactive outreach

Required qualifications

• Minimum 1 year of customer service experience
• Ability to build rapport and communicate confidently over the phone
• Strong time management skills and ability to work independently
• Reliable internet connection and suitable remote working environment
• Access to a laptop/computer and headset for daily communications