Customer Service Associate

Job Summary

To support a growing education company, the full-time Customer Service Associate will manage online operations, enhance customer relationships, and oversee student enrollment while working remotely from Malaysia.

Key responsibilities

• Deliver exceptional customer service by managing inquiries and building relationships with students and parents
• Oversee daily operations, including administrative tasks, staff management, and ensuring smooth online classes
• Implement strategies for student enrollment and process improvement in collaboration with cross-functional teams

Required qualifications

• At least 1-2 years of relevant work experience
• Proficiency in Google Suite and Microsoft Office; knowledge of Google Classroom and Zoom is a plus
• Strong verbal and written English proficiency with excellent interpersonal skills
• Ability to multitask and adapt in a fast-paced environment
• Leadership qualities and project management experience are advantageous