Customer Service Associate

Job Summary

Seeking a full-time Customer Service Associate for a remote position in Indonesia, this role focuses on managing customer relations and operations, supporting the online teaching team, and enhancing student and parent experiences in a growing education company.

Key responsibilities

• Oversee the performance of the online arm, ensuring smooth operations and exceptional customer service
• Manage student enrollment strategies and maintain relationships with students and parents via online platforms
• Identify opportunities for process improvement and collaborate with cross-functional teams to enhance customer support

Required qualifications

• At least 1-2 years of relevant work experience
• Proficient in Google Suite and Microsoft Office; knowledge of Google Classroom and Zoom is a plus
• Strong verbal and written English proficiency with excellent interpersonal skills
• Ability to multitask and adapt to a fast-paced work environment
• Leadership qualities and project management experience are advantageous