Customer Service Associate

Job Summary

Seeking a proactive Customer Service Associate for a full-time remote position, who will engage with patients through phone and email communications, gather feedback, strengthen relationships, and support retention initiatives.

Key Responsibilities

• Conduct outbound calls to patients professionally and empathetically
• Build and maintain positive relationships with patients to support retention
• Gather patient feedback and accurately record information in company systems

Required Qualifications

• Minimum 1 year of telesales, phone-based sales, or telephone customer service experience
• Previous experience handling inbound and/or outbound customer calls
• Strong time management skills and ability to work independently
• Reliable internet connection and suitable remote working environment
• Access to a laptop/computer and headset for daily communications