Customer Service Associate

Job Summary

Providing support to participants, clients, and providers, the full-time Customer Service Associate will manage inquiries related to group health benefits and claims payments while working remotely.

Key responsibilities

• Answer telephone calls and provide accurate responses to inquiries about benefits and claims
• Document interactions and research claims, ensuring all information is logged in the system
• Assist team members and clients with questions regarding health benefit plans and related documentation

Required qualifications

• High school diploma or GED required
• Basic computer and customer service experience
• Minimum typing speed of 45 wpm
• Ability to read and interpret benefit plans and insurance documents
• Professional attitude and commitment to privacy and confidentiality standards