Customer Service Associate

Job Summary

Providing support to participants, clients, and providers, the full-time Customer Service Associate will answer inquiries related to group health benefits and claims payments while working remotely.

Key responsibilities

• Answer telephone calls and provide accurate responses to inquiries about benefits and claims
• Document interactions in Chronolog and assist with claims research and processing
• Support team members and maintain punctual attendance while meeting quality standards

Required qualifications

• High school diploma or GED required
• Basic computer and customer service experience
• Proficiency with PC tools, including Windows, Word, and Adobe Acrobat
• Minimum typing speed of 45 wpm
• Ability to read and interpret benefit plans and insurance documents