Customer Service Associate

Job Summary

Supporting Customer Service Representatives in a fully remote capacity, the full-time Customer Service Associate will manage non-call workflows, operational inquiries, and assist with basic-level customer service calls as needed to ensure timely support for members, providers, clients, and internal stakeholders.

Key responsibilities

• Provide daily administrative and operational support to Customer Service Representatives to maintain workflow continuity
• Monitor and respond to inquiries through approved customer service communication channels, including chat and email
• Assist with answering calls during high call volume periods while maintaining professionalism and adherence to call handling expectations

Required qualifications

• High School Diploma or GED required
• Call center experience preferred, especially in TPA or self-funded plans
• Basic understanding of healthcare benefits, claims processing, and HIPAA requirements preferred
• Experience with WLT systems preferred
• Ability to work independently in a remote environment while contributing to team success