Customer Service Associate

Job Summary

Delivering exceptional customer service remotely, the full-time Guest Care Associate will assist guests via calls and emails, manage escalated interactions, and support various administrative tasks to resolve guest issues.

Key responsibilities

• Provide excellent customer service by accurately documenting calls and following up with departments to resolve guest inquiries and complaints
• Handle first-level escalation calls and emails, utilizing advanced call control and problem-solving skills
• Support additional channels and projects, including editing guest reservations and providing training support to new associates

Required qualifications

• High School Diploma or equivalent required; Associate's or Bachelor's in Business Administration preferred
• Minimum of 1 year of experience in customer service (in-person or over phone/email/chat)
• Ability to build and maintain effective remote working relationships
• Strong skills in Microsoft Suite (Excel, Word, Outlook, PowerPoint, Slack)
• Demonstrated ability to handle escalated interactions effectively