Customer Service Associate

Job Summary

A company is looking for a Customer Service Associate.

Key Responsibilities:

• Answer incoming phone calls promptly and efficiently
• Resolve contract-related questions and underwriting inquiries
• Provide backup coverage for front desk, process checks, and handle special projects

Required Qualifications:

• High school diploma or equivalent
• 2-5 years of previous customer service experience in a call center environment
• Above average computer skills, including Microsoft Office applications
• Bilingual in Spanish is a plus
• Strong interpersonal and decision-making skills