Customer Service Associate II

Job Summary

A company is looking for a Customer Service Associate II.

Key Responsibilities:

• Receive and respond to inbound phone calls for customer assistance
• Respond to outbound phone call requests
• Act as liaison between the claims department and providers

Qualifications:

• High school degree required
• 2-3 years of experience in Healthcare claims operations or Call Center environment
• Maintain a full comprehensive understanding of the covered plan benefits
• Basic understanding of MS Office applications, especially Word and Excel