Customer Service Associate III

Job Summary

A company is looking for a Customer Service Associate III.

Key Responsibilities

• Receive and respond to inbound and outbound phone calls for customer assistance
• Document all calls in ticketing and tracking systems
• Function as a liaison between the claims department and providers while ensuring high levels of customer service

Required Qualifications

• 3+ years of experience in Healthcare Call Center operations, including Medicare / Medicare Advantage
• High school degree required
• Basic understanding of MS Office applications, especially Word and Excel
• Willingness to learn new skills
• Team collaborator and peer mentor