Customer Service Banking Specialist

Job Summary

A company is looking for a Customer Service Banking Specialist-Remote (11am-8pm ET).

Key Responsibilities

• Resolve customer issues efficiently through helpdesk tickets, calls, and chats
• Diagnose and troubleshoot complex issues using available tools and data
• Collaborate cross-functionally with Product, QA, and Development teams

Required Qualifications

• Associate's degree or equivalent relevant experience
• 2 plus years of customer support experience in a service capacity
• Ability to thrive in a fast-paced environment with constant prioritization
• Ability to make decisions and exercise discretion when appropriate
• Comfortable with technology and open to learning new tools