Customer Service Banking Specialist

Job Summary

Supporting the Apiture Digital Banking platform, the full-time Customer Service Banking Specialist will efficiently resolve customer issues through calls, chats, and tickets while collaborating with internal teams to enhance user experience in a remote environment.

Key Responsibilities

• Resolve customer issues efficiently by responding to helpdesk tickets, prioritizing incoming issues, and communicating resolutions clearly
• Diagnose and troubleshoot complex issues using available tools and documentation to identify root causes
• Deliver excellent customer experiences by handling incoming calls and chats in a professional and resolution-focused manner

Required Qualifications

• Associate's degree or equivalent relevant experience
• 2+ years of customer support experience in a service capacity
• Strong organizational skills and ability to thrive in a fast-paced environment
• Ability to make decisions and exercise discretion when appropriate
• Comfortable with technology and open to learning new tools